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Privacy Policy

Last updated: September 15, 2023

At JetSet Journeys, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel services and visit our website.

1. Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

Contact details (name, email address, phone number, physical address)
Payment information (credit card details, billing address)
Passport information and other identification documents
Travel preferences and requirements
Emergency contact information

Technical Information

IP address, browser type, and operating system
Pages visited, time spent on pages, and referral sources
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our travel services
To process your travel bookings and arrangements
To communicate with you about your bookings, updates, and promotional offers
To personalize your travel experience and recommendations
To ensure the security of our services and prevent fraud
To comply with legal obligations and travel industry regulations

3. Information Sharing and Disclosure

We may share your personal information in the following situations:

With Travel Suppliers

To fulfill your travel arrangements, we share necessary information with airlines, hotels, tour operators, and other travel service providers.

With Service Providers

We may share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer service.

For Legal Reasons

We may disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of JetSet Journeys, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

Encryption of sensitive data during transmission and storage
Regular security assessments and vulnerability testing
Access controls and authentication procedures
Employee training on data protection and privacy

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods vary based on:

The type of information collected
The purpose for which it was collected
Legal and regulatory requirements
Business needs and industry standards

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request access to your personal information
Correction: The right to request correction of inaccurate or incomplete information
Deletion: The right to request deletion of your personal information
Restriction: The right to request restriction of processing of your information
Portability: The right to receive your information in a structured, machine-readable format
Objection: The right to object to certain processing activities

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

As a travel agency, we may transfer your personal information to countries outside of your country of residence, including to countries that may not have the same data protection laws. When we do so, we implement appropriate safeguards to ensure the protection of your information.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. You can control the use of cookies through your browser settings, though disabling cookies may affect your experience on our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

JetSet Journeys
Address: 88 Queen's Road Central, Hong Kong
Email: [email protected]
Phone: +852 1234 5678

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Terms and Conditions

Last updated: September 15, 2023

Please read these Terms and Conditions carefully before using the services offered by JetSet Journeys. These terms govern your access to and use of our website, services, and travel arrangements.

1. Agreement to Terms

By accessing or using JetSet Journeys' services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access our services or make travel bookings through us.

2. Services Description

JetSet Journeys acts as an intermediary between you and various travel suppliers, including airlines, hotels, tour operators, and other service providers. We facilitate travel arrangements but are not directly responsible for the provision of travel services.

3. Booking and Payments

Booking Process

All travel bookings are subject to availability and the terms and conditions of the respective travel suppliers. We will provide you with a detailed itinerary and quotation before confirming any booking.

Payment Terms

A deposit is typically required to secure your booking
Final payment is generally due 60 days before departure, unless otherwise specified
Some services may require immediate full payment
We accept various payment methods, including credit cards and bank transfers

Price Changes

All prices are subject to change until full payment is received. Price changes may occur due to fluctuations in exchange rates, fuel surcharges, taxes, or changes imposed by travel suppliers.

4. Cancellations and Refunds

Cancellation by You

Cancellation policies vary by travel supplier and booking type. Generally:

Cancellation fees apply based on the timing of cancellation
Some bookings may be non-refundable
Refunds may take 4-6 weeks to process

Cancellation by Us

We reserve the right to cancel a tour or travel arrangement for reasons including but not limited to:

Insufficient participation
Force majeure events (natural disasters, political unrest, etc.)
Safety concerns

In such cases, we will offer alternative arrangements or a full refund of monies paid.

5. Travel Documents and Requirements

It is your responsibility to ensure that you have all necessary travel documents, including:

A valid passport with at least 6 months validity beyond your travel dates
Required visas for your destination(s)
Any necessary vaccination certificates
Travel insurance documentation

We can provide guidance on document requirements but are not responsible for denied entry or travel interruptions due to improper documentation.

6. Travel Insurance

We strongly recommend that you purchase comprehensive travel insurance to cover cancellation, medical expenses, personal accident, loss of baggage, and other potential losses. We can assist you in obtaining suitable travel insurance coverage.

7. Health and Safety

You are responsible for ensuring that you are medically fit to travel and for taking all necessary health precautions. We recommend consulting with your physician before traveling, especially for destinations with specific health risks.

8. Liability

Our Liability

JetSet Journeys acts as an agent for travel suppliers and is not liable for:

Any acts, errors, omissions, or negligence of travel suppliers
Personal injury, property damage, or other losses during travel
Changes to itineraries caused by factors beyond our control
Weather conditions, natural disasters, or other force majeure events

Your Responsibility

You are responsible for:

Your behavior and compliance with local laws and regulations
Any damages caused to property or persons during your travels
Adherence to travel schedules and requirements

9. Intellectual Property

All content on the JetSet Journeys website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify you of any material changes by posting the updated terms on our website. Your continued use of our services after such changes constitutes your acceptance of the new terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of Hong Kong. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

JetSet Journeys
Address: 88 Queen's Road Central, Hong Kong
Email: [email protected]
Phone: +852 1234 5678